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Strange New eBay "feature"
Old 02-26-2019   #1
Rob-F
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Strange New eBay "feature"

I've got three items up for sale on eBay. When I checked to see how they were doing, there were a big blue box by two of my listings, that read "SEND OFFER." I thought that must mean that prospective buyers has sent offers (I had "Best Offer" enabled). So I went to my email to see what they were. There were no best offers offered. I was baffled.

It seems that eBay now wants us to send offers, even though no one has inquired about the item. But send them to whom? Everyone? Anyone? So If I have an item I've priced at say, $50 or best offer, I'm supposed to now "offer" it for less? To whom? The world in general? Nobody in particular? Seems to me that if I have it up for $50, then $50 is my "offer."

Well, maybe I just don't understand what this new "feature" is. But it looks to me like the world is going psychotic. Or is it just me?

Edit: Perhaps the "offer' is to those who are watching the item. I don't know. Seems odd, though. If a store puts an item in the window for $50, they don't usually "offer" it for $40.00. I don't know. I've had a hard day.
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Old 02-26-2019   #2
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Quote:
Originally Posted by Rob-F View Post
Edit: Perhaps the "offer' is to those who are watching the item.
Um yes, it's not meant for you. It's for a prospective buyer.

It's even on auctions now, much to the surprise of many sellers. It's been that way for a while I think. Probably to combat the many who just message sellers and make a deal off eBay.
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Old 02-26-2019   #3
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This has been around for a while and my impression is that you can opt out of using it if you want. (But do not ask me how as I have never used eBay to sell, only to buy). I have only ever seen it used in conjunction with some items being sold at a Buy it Now (BIN) price. The buyer can instead offer a lesser amount than the BIN price and this is supposed to be a best and final offer. It is entirely up to the seller as to whether they accept it or not and I have had some sellers just ignore me and not respond -while others have responded saying yes or no. In fact I have made offers a few times but have never had them accepted unless they were within a tiny margin of the BIN price -in which case what's the point. As a buyer I do not think I have offered a "best offer" price for the past year or more - sellers either do not offer it on their items or I am happy with that the BIN price is reasonable..
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Old 02-26-2019   #4
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Peter, and Corran, what you are both referring to is the tried and true Best Offer as it has always been. I'm fine with that. But this is different! It's one thing for the seller to allow the buyer to submit a best offer. That's fine! But now, eBay is suggesting that the seller, rather than the buyer, should initiate the first "offer." Perhaps I haven't been clear enough. It's not the same as the way it has always been done. This is new and different, and doesn't seem to make sense.
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Old 02-27-2019   #5
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Looks like it'll be sent to watchers. I've got a listing with no watchers and no Send Offer button. But I've seen it before and I know what you're talking about!

I've had emails with "An item you're watching is on sale" but I think that's a different thing too. I guess the general premise is the same.
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Old 02-27-2019   #6
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I never understood why eBay does not let you see who put your items for sale in their favorites so once the item was unsold, you could make them an offer directly.
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Old 02-27-2019   #7
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A buyer may inquire by email regarding a listing, along with an offer. If the seller agrees to the arrangement, they can use the ‘send offer’ feature to confirm it and the buyer can then proceed with payment.
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Old 02-27-2019   #8
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Quote:
Originally Posted by splitimageview View Post
A buyer may inquire by email regarding a listing, along with an offer. If the seller agrees to the arrangement, they can use the ‘send offer’ feature to confirm it and the buyer can then proceed with payment.
Again, that's been around for a while and is different to what OP is discussing.
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Old 02-27-2019   #9
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But since I have the "Best Offer" option activated, all the buyer has to do is, well, make an offer!
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Old 02-27-2019   #10
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Yeah Rob. The idea here is to appeal to your prospective buyers. If they are interested and wondering if they should make an offer, you take the initiative and say, "Hey, I'm selling for this, but I can lower to this". That way, the buyer can then make an offer.

For instance, I often find appealing items on ebay and add them to watch list, and then forgot about them. This is to remind the buyers that they are watching the item.

I think is a nice feature to remind the buyers that you are selling the item for a bit less.

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Old 02-27-2019   #11
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Quote:
Originally Posted by Arbitrarium View Post
Again, that's been around for a while and is different to what OP is discussing.
Emailing sellers has been around forever, yes.

But the seller sending an offer as the OP described is new.

I was just describing how the new feature could be utilized.
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Old 02-27-2019   #12
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Many of the Japanese sellers of gear have "make offer" option. This is on Buy it Now gear. I bought some items where the seller took my offer, or made a counter offer and I agreed, or made a higher offer, or I backed away.
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Old 02-27-2019   #13
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Yes, it's another irritating, useless new feature. It's like a BIN offer, only for auctions.

You can disable it via a tick box when you first list. You probably didn't notice, I didn't. I know I turned down one offer on an auction, being a bit of an adrenaline junky, that was more than the eventual sale price.

Here's eBay's explanation.

https://www.ebay.com/help/selling/li...isting?id=4144

There is one advantage over the old method of having an auction with a BIN price, in that eBay control what BIN you can ask (why?). Here there is a little more flexibility.

Remember, buyers CAN offer you more than the starting price - and often do. You can program the listing to automatically reject offers below a certain value so you don't waste time on lowballers.
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Old 02-27-2019   #14
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Originally Posted by splitimageview View Post
A buyer may inquire by email regarding a listing, along with an offer. If the seller agrees to the arrangement, they can use the ‘send offer’ feature to confirm it and the buyer can then proceed with payment.
This new feature is so annoying and I'm sick of cheapskates asking for a lower price or telling me that they are starving students/retirees that would give my listing a loving home. This one guy provided a sob story and wanted a discount so that he could use the lens with his M6 and M9 cameras! I might have been a bit more sympathetic if he was using a FED.
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Old 02-27-2019   #15
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When I list BIN/BO, if someone shoots a low-ball, I give it a split second of attention and then it's forgotten. I sometimes make such offers myself, depending on many factors which I won't list here.

So i can't really complain about others doing the same thing. Sometimes low offers work, and I end up with a bargain...most of the time not, but no harm in trying.

When selling, if the offer is within the ball-park I'll often counter-offer, as then I know I have someone that's really interested as opposed to someone who is simply hoping for a jackpot.

In the past few days I've countered and closed a couple of sales.
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Old 02-27-2019   #16
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When I sell on Ebay, I list everything as "Buy It Now". But what happens is Ebay waits a week or two and if the item hasn't sold yet, they automatically change it to "Make Offer" (in addition to Buy It Now), even if I've set up the sale to NOT accept offers. So I have to go back in and manually turn off the "accept offers" option. Its annoying. And it took me a couple of times to figure out why all of a sudden I was getting people trying to make an offer; its because Ebay had turned that feature on against my will.
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Old 02-27-2019   #17
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Really? Been selling on ebay for decades and have never seen that...
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Old 02-27-2019   #18
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Originally Posted by splitimageview View Post
Really? Been selling on ebay for decades and have never seen that...

I think its something new. Either that, or I've accidently changed something or missed a prompt or something and can't figure how to change it back.
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Old 02-27-2019   #19
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Quote:
Originally Posted by css9450 View Post
When I sell on Ebay, I list everything as "Buy It Now". But what happens is Ebay waits a week or two and if the item hasn't sold yet, they automatically change it to "Make Offer" (in addition to Buy It Now), even if I've set up the sale to NOT accept offers. So I have to go back in and manually turn off the "accept offers" option. Its annoying. And it took me a couple of times to figure out why all of a sudden I was getting people trying to make an offer; its because Ebay had turned that feature on against my will.
I never list items as auctions, only use “Buy it Now” listings, and never check the “Accept Offers” box when I am placing the ad. That box has always been unchecked by default......until about four weeks ago. I listed several items at one time, as usual, and in a few days started getting “offers”. Since I never list items to show up with “Make an Offer’ in the ad, I wondered what the heck. Went back and looked at every ad I had placed that day, and the several I had placed since, and every one of them showed the “Make an offer” button.
Ebay has changed the defaults, at least for me. Used to be I had to check the “accept offers” box when I was writing up the listing. Now ebay has checked that box by default, so yes, they have changed the game slightly without giving any notice. I can uncheck the box, which I do, but the default behavior of the site is now to encourage people to accept offers, at least for my account.
The other thing ebay started doing to me around the same time was that they started sending me emails about listings I had up encouraging me to lower the asking price, even though mine was already the lowest asking price on the site.
Ebay only makes money when something sells. Both these new behaviors are aimed at speeding up sales.
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Old 02-27-2019   #20
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Quote:
Originally Posted by Larry Cloetta View Post
That box has always been unchecked by default......until about four weeks ago. I listed several items at one time, as usual, and in a few days started getting “offers”. Since I never list items to show up with “Make an Offer’ in the ad, I wondered what the heck. Went back and looked at every ad I had placed that day, and the several I had placed since, and every one of them showed the “Make an offer” button.
Ebay has changed the defaults, at least for me.

Yes!! My experience exactly!
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Old 02-27-2019   #21
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Peter, and Corran, what you are both referring to is the tried and true Best Offer as it has always been. I'm fine with that. But this is different! It's one thing for the seller to allow the buyer to submit a best offer. That's fine! But now, eBay is suggesting that the seller, rather than the buyer, should initiate the first "offer." Perhaps I haven't been clear enough. It's not the same as the way it has always been done. This is new and different, and doesn't seem to make sense.
No no, they added a feature where a "send offer" button is added to auctions. As opposed to BIN where one can make an offer under the ask, this is more like trying to get someone to cancel an auction and sell immediately at a higher price. It flips the script and again prevents the ol' trick of messaging directly and selling off eBay. I think it's a smart addition but as usual people seem to not want anything to do with new features or to negotiate. I haven't had a single person respond to honest offers using this, and very rarely do I get responses to offers on BIN auctions either. One person emailed me asking what the heck he was getting offers for because he didn't know. eBay probably announced it but no one reads their emails...
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Old 02-27-2019   #22
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eBay probably announced it but no one reads their emails...
They may have announced it at a shareholder meeting, but they definitely did not send out any notices to users. They just quietly changed it.
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Old 02-27-2019   #23
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Originally Posted by DanskDynamit View Post
I never understood why eBay does not let you see who put your items for sale in their favorites so once the item was unsold, you could make them an offer directly.
Isn't that what the Second Chance Offer is for?

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Old 02-27-2019   #24
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Originally Posted by Corran View Post
Um yes, it's not meant for you. It's for a prospective buyer.

It's even on auctions now, much to the surprise of many sellers. It's been that way for a while I think. Probably to combat the many who just message sellers and make a deal off eBay.
This is meant for the seller. If there are buyers interested in the item, ebay will send an offer to them on your behalf.
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Old 02-27-2019   #25
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Originally Posted by Rob-F View Post
But since I have the "Best Offer" option activated, all the buyer has to do is, well, make an offer!
While true, this is just another way to help us sell our items. What's not to like? Feel free to not use the option
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Old 02-27-2019   #26
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I never understood why eBay does not let you see who put your items for sale in their favorites so once the item was unsold, you could make them an offer directly.
They want to deter you from making it easier to sell outside of the ebay infrastructure
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Old 02-27-2019   #27
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This is meant for the seller. If there are buyers interested in the item, ebay will send an offer to them on your behalf.
Yes, through a message you can send prospective buyers "offers." But their is also offer buttons for auctions, for buyers to send them instead of competing in the auction, and that's probably what he is seeing. Or maybe it's something else. Perhaps they just slap "Make Offer" buttons everywhere now.
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Old 02-27-2019   #28
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Perhaps they just slap "Make Offer" buttons everywhere now.
Seems to be the case. They seem to prefer to get things sold quickly, and for less if necessary, even though it reduces eBay's share of the sale.
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Old 02-28-2019   #29
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They want to deter you from making it easier to sell outside of the ebay infrastructure
Exactly, they're formalising it as they don't trust us.

Again, it's worth stressing that you CAN check the box and specify a high offer minimum, if you want, which automatically rejects lowball offers. So it doesn't have to involve more hassle, perhaps less

I am suspicious of eBay, as we all are, but this certainly isn't as evil as the claim that taking a 10% cut of postage fees would make it cheaper for buyers
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Old 02-28-2019   #30
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Exactly, they're formalising it as they don't trust us.

Again, it's worth stressing that you CAN check the box and specify a high offer minimum, if you want, which automatically rejects lowball offers. So it doesn't have to involve more hassle, perhaps less

I
Yes, but we've always been able to set that minimum. Using the established feature, we can set the low limit for auto-acceptance of an offer; and another, lower limit, below which offers are auto-rejected.
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Old 02-28-2019   #31
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They want to deter you from making it easier to sell outside of the ebay infrastructure


Agreed. Same reason why bidder IDs are disguised from seller during auction and why bidders cannot see ID of other bidders.
That was not the case 8-10 years ago when it was an open market and bidder IDs were visible.


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Old 02-28-2019   #32
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It may have been said but sometimes companies trial new features on certain groups so what is available to you may be a test or something only available in the US or Europe etc. etc. The large social network seems to do this a lot.


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