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View Poll Results: How Quickly did you get your M9 Sensor replacement?
They sent it back without replacing the sensor. 0 0%
1 month 4 11.76%
2 months 1 2.94%
3 months 10 29.41%
4 months 4 11.76%
5 months 3 8.82%
6 months 7 20.59%
7 months 2 5.88%
8 months 1 2.94%
9 months 2 5.88%
10 months 0 0%
11 months 0 0%
12 months 0 0%
longer than 12 months 0 0%
Voters: 34. You may not vote on this poll

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Old 03-06-2018   #41
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Hey at least Beetlejuice knew where he was in line!
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Old 03-06-2018   #42
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Since my sensor replacement job was done this ”quickly”, it got me thinking that maybe most of the M9s that are applicable for the goodwill service, have had their sensors replaced by now. When I sent the camera in for service, I was warned by the local importer, that it could take up to four months.

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I feel for all the US RFF members waiting for their cameras, but this totally cracked me up
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Old 03-06-2018   #43
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I sent mine in before the free replacement period ended and just got words back from Leica NJ that it'll be likely be back to me by end of March. It would be 7 months. Good thing is this had me start shooting film and learn to slow down again. BUT, since scanning color film is such a PITA, I cannot wait till my M9 gets back into my hands.
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Old 03-06-2018   #44
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I sent my M9 last September, and I am still waiting for it.
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Old 03-13-2018   #45
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My latest email from Leica NJ. Just received today....

Dear Valued Leica Customer, Thank you for sending your equipment in for repair. We have in turn forwarded it to a third party to complete the repair. As soon as we received it back, we will return it to you. If we hear any news in the meantime, we will certainly let you know. Best regards Leica Camera USA

Also received a second Invoice for my M9 repair. It mentioned sending the camera to Germany for the repair.

Now, I'm wondering if they're just now sending my camera to Germany, after 7+ months, or if these emails are just delayed because of a back up in customer communications....
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Old 03-13-2018   #46
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My latest email from Leica NJ. Just received today....

Dear Valued Leica Customer, Thank you for sending your equipment in for repair. We have in turn forwarded it to a third party to complete the repair. As soon as we received it back, we will return it to you. If we hear any news in the meantime, we will certainly let you know. Best regards Leica Camera USA

Also received a second Invoice for my M9 repair. It mentioned sending the camera to Germany for the repair.

Now, I'm wondering if they're just now sending my camera to Germany, after 7+ months, or if these emails are just delayed because of a back up in customer communications....
They really do not give a flying fudge cracker about their customers.

This is appalling.
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Old 03-13-2018   #47
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Quote:
Originally Posted by rfaspen View Post
My latest email from Leica NJ. Just received today....

Dear Valued Leica Customer, Thank you for sending your equipment in for repair. We have in turn forwarded it to a third party to complete the repair. As soon as we received it back, we will return it to you. If we hear any news in the meantime, we will certainly let you know. Best regards Leica Camera USA

Also received a second Invoice for my M9 repair. It mentioned sending the camera to Germany for the repair.

Now, I'm wondering if they're just now sending my camera to Germany, after 7+ months, or if these emails are just delayed because of a back up in customer communications....
Third party usually associated with another business.
In Russia they have third party as Leica representative. This business receives sensors from Leica AG and installs it on their premises.
Maybe yours and might be mine will went this way from NJ....
Or it could be Black&Decker assembly line in Mexico.
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Old 03-13-2018   #48
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Or it could be Black&Decker assembly line in Mexico.
Who knows, maybe B & D/Mexico will do s great job of it!
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Old 03-14-2018   #49
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I conveyed to a Leica marketing director that Leica users here are unhappy about the service. She forwarded my comment to Leica's repair department.

I was told by Leica NJ on FEB 24 that my M9 had been repaired and that "within the week" I would get it back. I am still waiting.
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Old 03-14-2018   #50
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Raid, it seems me you have very long weeks in your country
I wish you to enjoy your camera and the new sensor in a short time
robert
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Old 03-14-2018   #51
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I was told by Leica NJ on FEB 24 that my M9 had been repaired and that "within the week" I would get it back. I am still waiting.
Maybe it's time for an update. Is there a record of it having been shipped?
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Old 03-14-2018   #52
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I conveyed to a Leica marketing director that Leica users here are unhappy about the service. She forwarded my comment to Leica's repair department.

I was told by Leica NJ on FEB 24 that my M9 had been repaired and that "within the week" I would get it back. I am still waiting.

Let's cut to the chase.

They lied to you.
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Old 03-14-2018   #53
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I suppose you could notify them that if your M9 isn't back by Friday, they can keep it, and you will keep the M240. That might get results.
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Old 03-14-2018   #54
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Quote:
Originally Posted by raid View Post
I was told by Leica NJ on FEB 24 that my M9 had been repaired and that "within the week" I would get it back. I am still waiting.
Perhaps your M9 has been repaired and they are just running short on stamps.
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Old 03-14-2018   #55
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I suppose you could notify them that if your M9 isn't back by Friday, they can keep it, and you will keep the M240. That might get results.
I just keep using the M240 until ...
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Old 03-14-2018   #56
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Perhaps your M9 has been repaired and they are just running short on stamps.
Maybe my M9 is in Germany? That could explain the delay.
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Old 03-14-2018   #57
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Maybe my M9 is in Germany? That could explain the delay.
DHL (and others) ships from Europe to US in one day (most of cases one night), shipment should not be a problem or a reason of delay in our globalized world today.

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Old 03-14-2018   #58
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Oh well, then it is some other factor that has resulted in my M9 still not being returned.
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Old 03-14-2018   #59
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This thread reinforces Leica's wise business decision to keep releasing limited edition cameras.

Limited edition cameras are bought by collectors who never use them. And they are sold for a premium over the regular cameras.
If they are never used, there will never be any warranty claims.
No warranty claims = maximum profit.
Hence, it is in Leica's interest that people do not actually use their cameras.

This is why Leica is not in the photography business. They are in the bauble business.
Photographers look elsewhere.
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Old 03-14-2018   #60
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Leica is good at...well...selling ice to...you know...lol..
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Old 03-14-2018   #61
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Quote:
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DHL (and others) ships from Europe to US in one day (most of cases one night), shipment should not be a problem or a reason of delay in our globalized world today.

robert
It is not how blitzcreaged Leica was from Leica Deutschland. DHL, pigeon mail... It is why and where some shipments are in stuck at customs.

Yours old shipping/receiving guy, Ko.
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Old 03-14-2018   #62
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I bet shipping from Mexico is quicker Truckloads of Black and Decker drills and weed-whackers rumble in every day.

In my email from Leica, I found it odd that they said the repair was being forwarded to a "third party". And in the Invoice, it said "sent to Germany for sensor replacement". Is Leica Germany a third party?

One other thing I noticed in my Invoice.... they said the camera was sent to Germany 3/13. Ummm, that's the day I received the email.

So. if I understand correctly Leica NJ received my camera early August 2017. Then set it on a shelf until early March 2018, then decided to send it to Germany.

As mentioned in posts above, I have been rather patient and understanding with Leica. The M9 "incident" was obviously a bigger problem than they thought. However, my "understanding" has dropped significantly over the last 24 hours. Really too bad. No M10 for me.
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Old 03-16-2018   #63
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Well 9 months (36 weeks) after I sent my Monochrom in I just received notification that it's on it's way back to me. My ME was way faster than that.

I've really missed my Monochrom.

Joe
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