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Nightmare with Parcelforce UPS at UK Customs
Old 09-03-2018   #1
Muju79
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Nightmare with Parcelforce UPS at UK Customs

I've finally managed to get myself a nice horror story about Customs, with UK Customs no less.

Sent a camera via EMS from Japan to Alan Starkie @ Cameraworks-uk last month, together with all required (and suggested) CN23 copies in a clear plastic bag attached on the side of the box.
It arrived in UK Customs on July 27...and it's still there in the hands of [email protected]
On arrival, they decided to ignore the attached documents and to request Alan a C160 form. He sent it promptly, but never made it to Parcelforce who did not bother to update the tracking info or notify. After seeing that nothing was happening, I started sending emails and making a long series of international phone calls.
[email protected] can only be contacted via email. They never replied to Alan's request of a new C160 form, nor to my requests of answering his emails...until they replied "sorry but we're sending your parcel back to Japan because the 28-days limit to clear the Customs have expired".
This was last Thursday. As of today, I still have no idea where my parcel is, and when is it going to be sent back. The online tracking info are still stuck at July 27. Brilliant service.

Morale: if you're sending something to UK, don't use your national post service but use FedEx/DHL etc instead, they seem to go through smoothly and avoid somehow these bullies/criminals at [email protected]

I hope I'll get my camera back at some point...absolutely infuriating and frustrating.
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Old 09-03-2018   #2
mod2001
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had 2 similar issues with UPS and customs, luckily not important or expensive stuff, in both cases i gave a sh.. and left the packages at customs and they sent it back. Hope you get your camera back soon. GL.

Jürgen
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Old 09-03-2018   #3
sepiareverb
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Ugh. As to DHL, don’t use them for items going into the US, they extort money from the recipient before delivering.
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Old 09-03-2018   #4
Paul T.
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Good luck.

I had something similar when they tried to charge me VAT and duty on a camera being returned to the UK from the US for work (my problematic Konika Hexar RF).

I had a standoff in their depot, aided by a huge (and actually sympathetic) queue behind me. I had all the paperwork, and although they iniitially refused point blank to waive the charges, in the end they backed down. still not sure if it was the queue or the law that did the trick.
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Old 09-03-2018   #5
DanskDynamit
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DHL is not better.
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Old 09-03-2018   #6
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Just imagine what it will be after Brexit...
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Old 09-03-2018   #7
Peter Jennings
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That's terrible to hear. I had some anxiety about sending a camera to Youxin Ye from S. Korea recently via EMS. Happily, everything went smoothly. He had it within 3 days and it only spent a few hours in U.S. customs. EMS is a great service, but they have agreements with the postal services. Once it leaves their hands, it's up to the receiving country's postal service to finish the job. Looks like the U.K. end dropped the ball on this one.
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Old 09-03-2018   #8
rolfe
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I had a similar experience sending a lens to Alan via US Post. It all worked out, but I think it was a nightmare on his end.

Moral: Use Fedex or UPS. DHL in the US is terrible or non-existent.

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Old 09-03-2018   #9
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Quote:
Originally Posted by Peter Wijninga View Post
Just imagine what it will be after Brexit...
It will be fine. UK Gov are going to implement an efficient 'technical solution'.

Only kidding.

We'll be stuffed.
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Old 09-03-2018   #10
johnnyrod
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Will we notice though as there will be so much other chaos
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Old 09-03-2018   #11
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They don't call them "Parcelfarce" for nothing. Hope you manage to get things resolved.
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Old 09-04-2018   #12
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Quote:
Originally Posted by rolfe View Post
Moral: Use Fedex or UPS. DHL in the US is terrible or non-existent.

Rolfe
DHL took a week and a half to ship a lens hood from Las Vegas to my house in Arizona. I have family in Las Vegas and go there a few times a year; the drive is about 5 hours so it's beyond me how it took a week and a half.
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Old 09-05-2018   #13
David Hughes
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Complain via your MP; they have access to people at the top...


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Old 09-05-2018   #14
FujiLove
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Quote:
Originally Posted by johnnyrod View Post
Will we notice though as there will be so much other chaos
Good point.

I guess now we've reached the stage where we have to stockpile food and medicines, getting a parcel through customs is a trivial matter.
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Old 09-05-2018   #15
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I see, I should have sent some food and pills instead of photographic equipment...
It seems that it's been eventually exported from UK yesterday, looking forward to receive my broken camera.

Quote:
Originally Posted by FujiLove View Post
Good point.

I guess now we've reached the stage where we have to stockpile food and medicines, getting a parcel through customs is a trivial matter.
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