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low.jason
06-23-2017, 23:49
Hi,

I am not sure if this is the right place to post this question. However, I am at my wits end with this problem. I am based in Singapore. I have purchased a Leica lens from eBay and the seller is located in Netherlands. It also seems like he has a camera shop in Amsterdam. When the lens was delivered, the condition does not match the description in the eBay post, e.g. haze.

I contacted him and he agreed that I post it back. The lens was sent out from Singapore on 21 May and arrived at Netherlands customs office on 29 May. Since then, I have contacted him several times checking the status. It seems like the customs office required some documents from him. He claimed that he has already followed up with PostNL and provided them with the necessary documents. I have also contacted PostNL directly. However, they could not tell me anything and referred him to contact them via PostNL Facebook or Twitter so that they can advise me after that. I shared this back with him, but he is not willing to do so as he claimed he doesn't have Facebook or Twitter.

Can I check if anyone has faced such issues before, especially in Netherlands? Can you advise me what should I do? I have already highlighted this to eBay, and waiting for them to advise me. Appreciate any comments. Thanks.

regards
Jason

HuubL
06-24-2017, 02:04
Just a guess. Have you declared a value for shipping? The Netherlands have rather strict import tax rules. When I buy from outside the EC I'll have to pay taxes and duties of around 20% of the value. Perhaps that's what causes your problems. The seller doesn't want to pay these duties on returned items and the package stays at the customs office...?

low.jason
06-24-2017, 02:10
Yes, I have indicated a price. However, I have also mentioned that it is a "return item". Is there any advice what I should do here?

Jerevan
06-24-2017, 02:16
I assume you already have opened a complaint case about the "item condition not being as described" with Ebay?

Merlijn53
06-24-2017, 02:26
The best advice is to start a complaint through ebay/paypal?
Regards,
Frank

low.jason
06-24-2017, 02:29
I assume you already have opened a complaint case about the "item condition not being as described" with Ebay?

Yes, I have done that before I returned the lens. The seller agreed to it prior to me returning the lens. I have just lodged a complaint to eBay highlighting the present situation.