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If your wife isn't a person who can operate gear same or better or you, I wouldn't be worried, being in your place. Sometimes people press buttons without having clue of this and all they can say is "damn thing just locked up". Having background in IT support I first check how competent is person and ask to reproduce issue. Good part of issues are ones created by submitters. I know, there are real issues not appearing on demand and yes, camera should respond to pressing release button if anything else is locked, but still - if she can't exactly describe what she did before arriving to lock-up there's chance it's an user error. Probably will never experience again. Get it again and then start to worry.
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