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Old 08-11-2011   #81
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it's when

they take back your high quality product, and replace it with a similar:

- Return Materials Authorization

http://www.youtube.com/watch?v=BZFtjRycPDs


Quote:
Originally Posted by dave lackey View Post
Brian, forgive my ignorance, but what is an RMA?
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Old 08-11-2011   #82
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Okay, have to admit I'm more interested in why the card fails so badly. When (if?) Sandisk sends a replacement I will try in the new Sandisk reader that I just bought with the SDCARD.ORG format program. Try it in the Olympus EP2 after that.

I've been using solid state memory cards for 16 years now. I still use some PCMCIA cards that are 15 years old. I've never seen anything fail like this one.

Honestly, Dave, all of these failures can always be traced to human error.
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Old 08-12-2011   #83
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WooHoo! Started on Sunday, got an RMA number generated 5 days later, NOW they will review the claim and decide whether or not to take it back!



Dear Brian,

We have received your Return Merchandise Authorization request and it is currently being reviewed. Please allow 2 working days for processing. Updates or responses will be sent directly to your email address.

Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information.

Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums to provide you with the most complete answers possible.

Best regards,
RMA Coordinator
SanDisk
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Kingston
Old 08-12-2011   #84
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Kingston

Have had two Kingston cards fail right away, so did not lose much, after a bit of bitching they replaced one, I tossed the other, not worth the time to argue with them.

Just don't trust them.

Card said it needed to be formatted, then it would not take data.

Would like to see a dual card system from Leica, bit late for the M9. ;-)

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Old 08-13-2011   #85
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Prior to making memory devices, Sandisk may have been big with home appliances:

http://www.youtube.com/watch?v=FQxYfcKCpbY&NR=1
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Old 08-13-2011   #86
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Quote:
Originally Posted by JohnTF View Post
...Would like to see a dual card system from Leica, bit late for the M9. ;-)
Regards, John
Twin SD cards for the M9 would have been good. Not too late for the Leica S2, however, which can use CF and SD cards simultaneously.
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Old 08-13-2011   #87
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I expect my replacement card to be directly from Sandisk, and the corrupt card was purchased from a camera shop featured on the Sandisk website.

I will put the replacement card through some paces, and there will be no chance that it is counterfeit.

If this wider problem is due to counterfeit cards, then both Sandisk and Leica have been blamed for something beyond their control.

I would NOT buy memory cards from Ebay.
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Old 08-18-2011   #88
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Quote:
Originally Posted by Brian Sweeney View Post
I expect my replacement card to be directly from Sandisk

In this day and age of executives' bonuses' driven need to "outsource", I wouldn't be surprised if there were some obfuscation somewhere along the delivery chain. Meaning, that their Customer Care office (like many Customer Care centers for most too-big-to-know-who-works-in-what-department-one-year-after-another), after receiving and processing all the paperwork (and getting all the bureaucratic process properly double-carbon-copied and right-corner stamped with that seal no not that one the other one send it back) would just "press the button" and have the replacement card sent from a "delivery chain cloud", making it prone for you to get just another one like it.

But then again, I've been called weird (well, worse) about thinking such outrageous (based-on-personal-experience) possibilities.
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Old 09-13-2011   #89
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So the Saga continues, the new SD card has not arrived yet. I checked the RMA thinking that maybe the card was lost in the return- but is is shown as being received on August 19th. The "Estimated Ship Date" has not been set yet, so SanDisk has not sent the replacement and gives no indication when it will be shipped.

I was not expecting this to drag on for so long. We are talking about a $35 memory card. Makes me think there is a design flaw in the card, and they are waiting to resolve the problem and revise the card.
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Old 09-16-2011   #90
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Quote:
Originally Posted by Brian Sweeney View Post
So the Saga continues, the new SD card has not arrived yet. I checked the RMA thinking that maybe the card was lost in the return- but is is shown as being received on August 19th. The "Estimated Ship Date" has not been set yet, so SanDisk has not sent the replacement and gives no indication when it will be shipped.

I was not expecting this to drag on for so long. We are talking about a $35 memory card. Makes me think there is a design flaw in the card, and they are waiting to resolve the problem and revise the card.

I seriously doubt they're that dedicated. If they were, they'd tell you that's what they're doing. This is not only done to discourage "complaining" about a dud, but as you put it, it's a $35 memory card. I wouldn't be surprised they think you're more of a penny-pincher (for not just going to the trouble of spending yet another $35) than someone who not only wants to get to the bottom of this, but is actually doing a lot of their QA for them for free.
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Old 09-17-2011   #91
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How efficient. I can track the RMA status online, and can check when the product was received. The tracking number even tells me who signed for it. AND we can see that they do not even have an estimated shipping date.

From the original Email, I was expecting 10 day turn around.

"SanDisk is not obligated to replace product under warranty that has not been returned, therefore, to ensure the safe arrival of your shipment, use a tamper-proof, padded mailing envelope of sufficient strength to withstand normal handling while in-transit. Once the defective product has been received and processed, your replacement order will be shipped. Please allow 7-10 business days after receipt at SanDisk for processing of your order. When your replacement order ships, you will receive an e-mail notification with the tracking number to allow you to track the shipment while in-transit to you."

Terrible, but well-organized, service. Of course, reading between the lines- 7 to 10 days to process the order, not to ship it. Weasel Words.


RMA Number RX483489

Date Product Received 2011-08-19 12:00:00
Estimated Ship Date
Actual Ship Date
Tracking Number 1Z2W74459094613344
Outbound Tracking Number
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Old 09-20-2011   #92
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A viable corporation should always spend on a good team of legal writers, as it's more-often-than-not profitable to be obtuse.

"Check's in the mail". Doesn't mean they put postage and won't get returned.
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Old 09-22-2011   #93
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Got a response from Sandisk, and the SD card is headed my way! Reading the UPS tracking information, I see the problem. It literally fell into a Black Hole, was delivered to Memphis in September of 2010, re-materialized back into the shipping lane, and is being redelivered as we speak. Unless it falls into another Black Hole.

San Pablo, CA, United States 09/22/2011 3:40 A.M. Departure Scan
09/22/2011 1:23 A.M. Arrival Scan
Sunnyvale, CA, United States 09/21/2011 11:59 P.M. Departure Scan
09/21/2011 5:01 P.M. Pickup Scan
Memphis, TN, United States 09/10/2010 1:07 P.M. Delivered
United States 09/21/2011 4:29 P.M. Order Processed: Ready for UPS

I wonder how Data Integrity is on a UHS-1 card that has been throut a Black Hole? I think the problem is use of faster-than-light technology in the card. Your data is written to the card out of phase with respect to our time-space-continuum.
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Old 09-22-2011   #94
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well, if it survived San Pablo, and Memphis alive, that is one bad mass card!!
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Old 09-29-2011   #95
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So the new card arrived.

Put it into the HP Pavillion g Win7 machine before putting it into any of the cameras.

The "Combo" socket of the computer did not recognize the card.

Put the card into the latest Sandisk multi-Card reader, hooked it up to the USB port, ran SDFormatter from SDCARD.ORG, the "Keeper of the Code".

Formatted, got some message about erasing Flash not supported by this drive.

We'll see what it does now.
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Old 09-29-2011   #96
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Tried copying some files to the card using the Sandisk USB "all in one" imagemate.

"Operation could not be completed due to I/O error".

There is Crap.

There is absolute Crap.

There is Pure Crap.

This Sandisk card is Pure, Absolute CRAP!

And the SDCARD.ORG "Official" format utility now reports that the card is write protected.

Last Sandisk card that I will ever buy.

Last edited by Brian Sweeney : 09-29-2011 at 12:46.
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Old 09-29-2011   #97
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Yup. This pure-crap waste of Silicon and Plastic does not work in the Olympus EP-2. I get "Card Error".

This pure piece of CRAP was never in a Leica.

Worth $35 to determine that the problem is not with the Leica M9? Not really, but at least when I read someone blaming Leica because they stuck a piece of pure crap into it to record their pictures without testing the combination first, i can send them this card for a backup.
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Old 09-29-2011   #98
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Just to be clear- this card was sent to me directly from Sandisk, and I strongly doubt it is a "counterfeit" card.

If it was, it would have been slow- but at least it would have worked.
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Old 09-29-2011   #99
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Quote:
Originally Posted by Brian Sweeney View Post
Just to be clear- this card was sent to me directly from Sandisk, and I strongly doubt it is a "counterfeit" card.

If it was, it would have been slow- but at least it would have worked.

Wow, Brian...glad you are following up on this! We are lucky to have you doing this...How does this relate to the original poster(s) about the M9 and cards?
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Old 09-29-2011   #100
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Always try a new combo out before relying on it for important work. They have themselves and Sandisk to blame for this fiasco.

Don't use Sandisk UHS-1 cards. Not even in a Sandisk Card reader.
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Old 09-29-2011   #101
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Quote:
Originally Posted by Brian Sweeney View Post
Yup. This pure-crap waste of Silicon and Plastic does not work in the Olympus EP-2. I get "Card Error".

This pure piece of CRAP was never in a Leica.

Worth $35 to determine that the problem is not with the Leica M9? Not really, but at least when I read someone blaming Leica because they stuck a piece of pure crap into it to record their pictures without testing the combination first, i can send them this card for a backup.
Dear Brian,

So... The verdict is very heavily qualified approval?

Nah... You and I must be mistaken. Everyone knows that Leica is uniquely to blame for the fall of the dollar, global warming and the coming of the Antichrist. Couldn't be Sandisk!

Cheers,

R.
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Old 09-29-2011   #102
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Back in my Z80 days, I just used to write my own Subroutines for doing direct-access read/write, head-seeks and the like, all Physical-Layer I/O on the disk drives. Wrote my own SCSI drivers. Did Physical-Layer QIO's on the VAX 11/780 because nothing else was fast enough on an RP07.

I can't believe that any company would sell a card that is this screwed up.
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Old 09-29-2011   #103
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Wow Brian, that is amazing. I would shelve it and send Sandisk a letter that the replacement didn't solve anything. They should get you some regular non UHS-1 Class 10 cards until they fix or sort that card out.
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Old 09-30-2011   #104
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I have 2 Sandisk Extreme 30MB/s and 2 Sandisk Extreme 45MB/s 8GB SDHC cards and have had no problems associated with my M9 camera.

FWIW.
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Old 09-30-2011   #105
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I've heard that older cards work, and a rev level caused problems.

A lot of people have had problems with the UHS-1 card in the Leica M9.

I'm going to wait a few months and send this one back, running on the theory that it is a rev level problem.

Whether or not the card works in a Leica M9, not being able to format it with the software from the organization that sets the standards for SD cards indicates a major design flaw. I used the latest Sandisk card adapter on my computer, so the adapter hardware cannot be blamed.
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Old 09-30-2011   #106
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that card works in my x100 just fine...just an fyi.
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Old 09-30-2011   #107
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PM your address to me, and I will send you this one.

If this card were built to the proper standard for SD cards, it should not have had a problem being formatted with SDFORMAT. Being able to Format a memory card with a computer is a reasonable thing to expect. Otherwise, using the card is Roulette.
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Old 10-02-2011   #108
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Had similar issues w/ the 32GB Sandisk extreme CF card.
Worked and worked, swapped cameras one day - and then no longer works in any canon camera (1ds, 1dsm2, 5dm2) - still reads on a windows 7 pc, but formatting gives it odd sizes.

As you can imagine, for the cash outlayed, incredibly frustrating..
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Old 10-11-2011   #109
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possibly some good news for M9 owners coming:

http://en.leica-camera.com/news/news/1/8250.html
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Old 11-04-2011   #110
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So I still have the replacement Sandisk card, which is completely useless after formatting with the SDCARD.ORG utility.

I was going to wait a bit and send it in.

But Sandisk sent me these Emails:

------------------------------
Dear Brian,

We have verified your warranty return, the estimated ship date for your replacement will be 10/26/2011. You will be notified with tracking information once your product ships.

Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information.

Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums to provide you with the most complete answers possible.

Best regards,
RMA Coordinator
SanDisk
Technical Support


--------------------------------------

And Today,

Dear Brian,

A check of our records indicates that your replacement product has been shipped by SanDisk on 11/03/2011. You can track your package at http://www.ups.com using your Tracking#xxxxxxxxxxxx


----------------------------------

Well, something is supposed to be delivered on Tuesday. I am not going to do anything but try it in the EP2.
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Old 11-10-2011   #111
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Turns out the Email was a mistake, and the tracking number showed a replacement card going to someone in California. I am in Virginia.

I suspect that SanDisk keeps their RMA records on the defective memory cards that get returned to them.

I will get another RMA on the defective card that they sent me to replace my original defective card. Neither was ever in a Leica M9. The replacement defective card was never used in anything but a Sandisk card reader.

I'm sure that the technical support staff at Sandisk will use it to store their records.
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Old 11-10-2011   #112
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Leica

Didn't they say they were going to get to the bottom of the issue a couple of months back?

Quote:
Originally Posted by Brian Sweeney View Post
Turns out the Email was a mistake, and the tracking number showed a replacement card going to someone in California. I am in Virginia.

I suspect that SanDisk keeps their RMA records on the defective memory cards that get returned to them.

I will get another RMA on the defective card that they sent me to replace my original defective card. Neither was ever in a Leica M9. The replacement defective card was never used in anything but a Sandisk card reader.

I'm sure that the technical support staff at Sandisk will use it to store their records.
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Old 11-10-2011   #113
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Even with the latest M9 firmware release, specifically addresses SD errors- Leica advises not to use the Sandisk UHS-1 cards.

Sandisk needs to get to the bottom of this problem. If their own SDcard cannot be used in the latest Sandisk reader, not sure how much compatibility testing is done with these products.
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Old 11-11-2011   #114
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A further problem is that they don't want to honor their warranty. I had one that failed and the data had to be retrieved by the company they recommend – for $175. But then they refused to refund or to replace the card with one of a class that will work in M9, saying Leica is planning another firmware release just for their cards.

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Old 11-11-2011   #115
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I just started the RMA process on the replacement card.

I never used it in anything but their Imagemate card reader, with an HP Pavillion Gseries laptop running Win7. Their older cards and the PNY cards work with it, can be formatted with the SDCARD.ORG format utility.

I will keep going through the RMA process until they send me a card that can be used in something.

There is no chance that the card is counterfeit as it is straight from Sandisk. I've used their memory cards since 1995. This is the worst screw-up i have ever seen, and I remember ECC codes in mainframe memory that did not work properly and the introduction of scrambling patterns that caused optical networks to crash. okay. Maybe the latter was worse than this.
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