Second M8 with major problems right out of the box!
Old 02-06-2013   #1
KenBPhotos
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Second M8 with major problems right out of the box!

Some of you might remember me. I bought an M8 about a month ago and the shutter was very loud and then it got the dreaded red vertical line problem. This was within like two weeks time mind you. I return that M8 and get another one in excellent condition. Looks amazing and the shutter is nice and quiet so I was very very happy. I think it even has a sapphire screen and it sounds like it has the quieter shutter in it but it has the 1/8000th option so I'm not sure. It is MAJORLY different sounding than the first M8 I had. This is a 3199 serial and the other one was 3109 serial so maybe that has something to do with it? I'm pretty new to Leica so bear with me...

Anyway, with that back history said I started using this camera today and noticed that the focusing was getting sticky, as in it was getting stuck and not working. So I take the lens off and tried to manual move the focusing roller and it basically was frozen. I tried to work it in and I have it at a point where it's moving but it's not smooth and it's only bouncing back sometimes. With the lens on it goes to infinity then gets stuck. THIS IS SO ANNOYING!!! - the second M8 with major problems right out of the box. I don't understand how you guys deal with these problems. My Canons never had a problem, ever. It's really unbelievable that two separate cameras exhibit different major major fatal issues that prevent me from using them. I'm not sure if this is a sign from the Leica gods that they're not for me or what the deal is, but I am really really frustrated here.

My questions is can this be easily fixed? I am willing to almost pay out of pocket to get it fixed quickly. I just want to use this camera. I love the images it produces and the feel and everything about it except for the massive unreliability. Is this a normal problem? Can I fix it? I know these things are precision instruments but I'm really close to figuring out how this thing goes together so I can fix it if there's any problems. I've done this in the past with other things that I loved but that are unreliable (cars, etc.) Please let me know! Thanks guys (and girls).
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Old 02-06-2013   #2
urs0polar
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Send it in to Leica and have them give you an estimate. Anything else and you're just going to be frustrated, it sounds like.
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Old 02-06-2013   #3
IEDEI
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where are you buying these cameras from? online?

you really should be checking for problems BEFORE buying it.....or buy it from a place with a return policy. Saving a couple bucks is sort of pointless if it ends up costing you lots of $$ to repair it.
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Old 02-06-2013   #4
KenBPhotos
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I got both of them from keh.com. The first one was exchanged with this one. They are really nice there and will refund my money or exchange it or get it fixed but I don't buy things to immediately send them off to be repaired. It seems like they don't really care about what they are selling and that makes it basically a lottery for the buyers which obviously is not acceptable.

I've been looking around for a while and have not found one instance of this problem.

goodtimes, how hard is it to take off the top plate? Do you have a link to how to do that? I don't have specialty tools but I have jewelers screwdrivers and things like that. I know it's something stupid. It just feels like it needs a touch of grease somewhere. This camera is in amazing shape and I love how quiet the shutter is so I wouldn't mind putting a few hours into it to get this straightened out.
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Old 02-06-2013   #5
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Quote:
Originally Posted by KenBPhotos View Post
I don't understand how you guys deal with these problems. My Canons never had a problem, ever.
Never had any such problems with the M8. Every Canon I have owned or used for an extended period, on the other hand, has failed me at least once. These things happen.
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Old 02-06-2013   #6
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^yeah, I know what you mean. I don't mean to bash Leica. They make amazing products. I'm just frustrated right now.
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Old 02-06-2013   #7
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its a sign. go back to canon
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Old 02-06-2013   #8
Doug
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I would advise sending it back to KEH for replacement. Again. I'm sure they're motivated to make sure you're happy, certainly now. I understand the frustration, but any other approach will sacrifice any support from KEH, especially if you opt to dig into it yourself! Good luck.
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Old 02-06-2013   #9
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It is a sad fact that people often sell equipment because something is wrong with it. And selling or trading in to a large retailer is a good way to hide the fault and get rid of the camera 'under the radar'.

The large retailers often give things a cursory check and rely on it working, or if it doesn't work they have the repair network to sort it out for the new customer, but only after you paid for it. This does mean that the bigger dealers have a stock of secondhand equipment that has a higher concentration of faulty items. In this sense even Ebay may be a better bet for buying a good camera from an honest individual. But even better are the smaller dealers, who care more about the stock they have because faults and returns have a bigger impact on their business.
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Old 02-06-2013   #10
hellomikmik
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try to fix it. it's just a camera.
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Old 02-07-2013   #11
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I would, but I'm not 100% sure of how to take the top off. I'm also a little freaked out after seeing the thread where the guy completely takes his M8 apart. It's like taking a rolex apart. I think I'll just send it back.
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Old 02-07-2013   #12
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KenBPhotos is interested in having the problem resolved quickly.

Leica owners will certainly correct me if I'm wrong, but after reading years of posts about Leica repairs on RFF I don't think there's anyway to have the repair done quickly.

Do the cameras have to go back to Germany for everything? Are there any non-Leica repair shops that done have a long, long backlog?

I wonder if KEH, a company Inuse and respect, iis knowledgable about cameras that are not mainstream products.
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Old 02-07-2013   #13
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From your description it sounds like any good leica repairman can fix the issue. So DAG, Sherry, take your pick. No need to send it to Leica.

However, I STRONGLY recommend going back to KEH with this. They will be highly motivated to get it right especially if you express your frustration to them. They will pay for return shipping, you'll just need the additional patience to wait yet another week.
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Old 02-07-2013   #14
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you're getting some pretty terrible advice from some people advising it to fix it yourself. no way. you should definitely return it back to KEH, who seem like nice people every time i've communicated with them. Maybe shoot them a phone call and have a discussion with them about the issue....not just by email.
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Old 02-07-2013   #15
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Quote:
Originally Posted by IEDEI View Post
you're getting some pretty terrible advice from some people advising it to fix it yourself. no way. you should definitely return it back to KEH, who seem like nice people every time i've communicated with them. Maybe shoot them a phone call and have a discussion with them about the issue....not just by email.
This, when purchasing equipment from a company which aims to sell used equipment I think it's best to show them that something they've missed in their inspection process.

I'm sorry to hear your troubles; but it's kinda caveat emptor with digital Leica M's.. I hope it can be resolved without much pain.
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Old 02-07-2013   #16
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Quote:
Originally Posted by yossarian123 View Post
From your description it sounds like any good leica repairman can fix the issue. So DAG, Sherry, take your pick. No need to send it to Leica.

However, I STRONGLY recommend going back to KEH with this. They will be highly motivated to get it right especially if you express your frustration to them. They will pay for return shipping, you'll just need the additional patience to wait yet another week.
What about all those posts about how slow DAG and Sherry are? Didn't the OP clearly say he was in a hurry ?
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Old 02-07-2013   #17
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Send it back and they would surely sort out the repair don't start taking things to bits even if it is an easy fix.
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Old 02-07-2013   #18
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Quote:
Originally Posted by IEDEI View Post
you're getting some pretty terrible advice from some people advising it to fix it yourself. no way. you should definitely return it back to KEH, who seem like nice people every time i've communicated with them. Maybe shoot them a phone call and have a discussion with them about the issue....not just by email.
Absolutely.

I had an issue with a Leica M film camera that I purchased from KEH. I gave them a call, and in no time (while I was still on the phone with them) KEH e-mailed me a paid shipping label for me to return the camera. It was actually a very simple process. The camera was fixed and returned to me quickly. This is the advantage of buying from a retailer.
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Old 02-07-2013   #19
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Quote:
Originally Posted by IEDEI View Post
you're getting some pretty terrible advice from some people advising it to fix it yourself. no way. you should definitely return it back to KEH, who seem like nice people every time i've communicated with them. Maybe shoot them a phone call and have a discussion with them about the issue....not just by email.
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Old 02-07-2013   #20
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Originally Posted by willie_901 View Post
KenBPhotos is interested in having the problem resolved quickly.

Leica owners will certainly correct me if I'm wrong, but after reading years of posts about Leica repairs on RFF I don't think there's anyway to have the repair done quickly.

Do the cameras have to go back to Germany for everything? Are there any non-Leica repair shops that done have a long, long backlog?

I wonder if KEH, a company Inuse and respect, iis knowledgable about cameras that are not mainstream products.
Maybe you should read some more. Leica has a two day turnaround express service.
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Old 02-07-2013   #21
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Jaap

Thank you for responding.
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Old 02-07-2013   #22
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The second M8 you got from KEH seems to be a good one with quiet shutter, sapphire, etc.

The focus coupling is a minor mechanical problem. Since the sensor and everything else is good, send it back to KEH and tell them to fix this one, and return it to you. They can calibrate the focus at the same time.

Don't send it to Leica, and forget the "Sherry DAG" parroting. KEH will fix it for free and you should have a good camera.

If you had a bad sensor, that is a very serious problem, the focus linkage is not.
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Old 02-08-2013   #23
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I'm going to take it to Leica to get fixed on Monday after this crazy storm. ^^ I'm curious as to why you would have KEH fix it over Leica though. I would think they are the better choice. The good news is it actually loosened up pretty nicely and its useable albeit with the occasional sticking at close focus distances. At least I can use it over the weekend. This camera is in exceptionally nice condition. It definitely just has the normal shutter considering it has the 8000th shutter too. I am really shocked that I was told it's ok for the shutter to sound the way it did in my previous post. Do they really have that much variance from camera to camera? This new camera is like whisper quiet compared to the previous one. It actually shocked people when I hit the shutter it was so loud.
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Old 02-08-2013   #24
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Got a Fuji GA645Zi from KEH. Light leaks and grinding zoom sound; sent it back, got an immediate replacement, so far working just fine. I'd send it back and request a) a refund; or b) a replacement.
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Old 02-08-2013   #25
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You bought it from KEH and they will fix it free.

Your problem is not some major thing that can only be fixed by Leica, it is a minor adjustment.

If you take it to Leica they will charge you an arm and a leg, and probably will add unwanted extras to the repair bill.

It's your money and your camera, do what you want.


Quote:
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I'm going to take it to Leica to get fixed on Monday after this crazy storm. ^^ I'm curious as to why you would have KEH fix it over Leica though. I would think they are the better choice. The good news is it actually loosened up pretty nicely and its useable albeit with the occasional sticking at close focus distances. At least I can use it over the weekend. This camera is in exceptionally nice condition. It definitely just has the normal shutter considering it has the 8000th shutter too. I am really shocked that I was told it's ok for the shutter to sound the way it did in my previous post. Do they really have that much variance from camera to camera? This new camera is like whisper quiet compared to the previous one. It actually shocked people when I hit the shutter it was so loud.
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