a paypal warning

[tom.w.bn]

Originally Posted by V-12

So, to sum up so far, you are slagging off PayPal, but it could be PayPal's fault, your banks fault, your credit card companies fault, or NikSoft's fault. There's nothing as good as pointing the finger of blame at the first guy on the scene.

The reputation of paypal couldn't be poorer so if you have all these suspects I would point my finger on paypal too. But you are right, we don't know who caused this mess.

[muser53]

Ultimately it doesn't matter who "caused this mess". Paypal strongly implies that transactions it facilitates are safe and they will take responsibility for any problems that occur. Refusing to mediate the problem and blaming NIK seems to violate what they claim to represent. It's high time for their cutomer service representatives (and many other) to recall or be introduced to the sign that used to be front and center on Harry Truman's desk...The Buck Stops Here

[EdwardKaraa]

Almost exactly the same thing happened to me a while back. I purchased goods online. No shipment notification, so I contacted the company by email, and they replied their site is not ready to take orders yet. The paypal address I paid to turned out to be some guy in Singapore who claimed not to know how his email address was linked to from that website. The company refused to acknowledge its responsibility. The Singaporean guy tried to intimidate me not to open a claim with paypal, which I did. 2 months later, paypal refunded me a few dollars, all what was left in that guys account. He had plenty of time to withdraw his funds. The moral of the story, paypal anti fraud policy is bull****. Use it at your own risk.

[emraphoto]

Originally Posted by V-12

So, to sum up so far, you are slagging off PayPal, but it could be PayPal's fault, your banks fault, your credit card companies fault, or NikSoft's fault. There's nothing as good as pointing the finger of blame at the first guy on the scene.

I am not 'pointing my finger' at anyone actually. It's PayPal pointing the finger at Nik Software, Nik Softwarw returning the favor and my bank trying to find out where the money is. I would encourage you to sum it up in my words, not yours.

Additionally, I could care less which way the fingers are pointing. I want my product or my money. Out of the 2 of them, Nik Software nor Paypal are willing to tell how that will happen. As a matter of fact, Paypal supervisor number 456 (yes you ARE a number) has stated twice, after I said I was recording the conversation, that it isn't a Paypal transaction and thus they don't care where my money is not are they willing to help me find out.

This is of course odd to me as the interface to pay says PAYPAL and PayPal has a record of the transaction. WTF are you doing with transaction records from my credit card if it isn't a Paypal transaction?

The whole thing stinks and the companies involved will never recieved a dime of my $ again. I will also demand they clearly state their positions in this so potential future consumers can act accordingly. What has happened does not fit the media message we are presented with. 100% secure!

[__hh]

$208 just for silver efex?

That's a rip off to start with. For those Aussies that want the full Creative Efex Collection, check out https://www.crkennedy.com.au/nik/index.php?q=node/68

There is also a 15% discount code VALUEDCUSTOMER

$10 delivered anywhere in Australia from CRKennedy. I got the pack delivered the next day also.

[sojournerphoto]

Originally Posted by Roger Hicks

This is why I always use credit cards from reputable banks (insofar as such things exist any more). Credit card companies HATE this sort of thing.

Cheers,

R.

I have a strong sense that this is an oxymoron.

Anonymous

[sojournerphoto]

John, sorry about your bad experience.

I was ripped off for some printer cartridge payment a few years ago. PayPal people acknowledged that the website was fraudulent but did not refund my money as the transaction was outside ebay. The website continued to 'trade' for several months at least after that.

Any one of us is basically irrelevant to the business and the near monopoly created by ebay and Paypal has clearly become very bad for the consumer in more ways than one.

[Jani_from_Finland]

I had some issues over the years and opening a case thru paypal has helped in about 2 cases of 5 since 2007.
Yesterday a mail came from paypal with renewed customer rights and with the new EU issues i decided to withdraw my account from them. If opening a case must always results in a must to ship back the item regardless of the value to either vendor or paypal at own cost is in my eyes a place for more fraudelent operators on probably ebay (sending the smallest parcel inside or outside EU with tracking services costs at least 30€ and over from here). Most guys i know have skipped paypal at this moment and i think more will follow. Ebay is not there for the customers, it has become overgrown and too big company in the field and thinking only $$$$$$$$. My history with paypal is hopefully over.

[sevo]

Originally Posted by emraphoto

the PAYPAL rep (and I suspect he will regret it) has gone so far as telling me, when asked repeatedly, that it is NOT a PayPal transaction and this they have zero responsibility. Both times I explained to him that I have photographs of the PAYPAL interface for payment on the NIK SOFTWARE site.

Millions of scam sites even fake the entire Paypal interface - Paypal may not have been involved and responsible. And even if they seemingly were, only a series of screenshots of the actual transaction would be proof that you actually verified that you were on paypal.com (and in these days of malware, even that would still leave room for a trojaned computer or man-in-the-middle attacks).

Whom did the money go to according to the credit card bill? If Paypal, they are responsible for a refund, if Nik Software, they owe you the software (and will probably run into problems with Paypal for abuse of their brand and logo, as they obviously dressed up their CC invoice page as part of Paypal) - if some third party, you probably have been had by a scammer, and will have to wait for the credit card refund.

[Keith]

Paypal took my money ($400.00) a few years ago and paid it into a bogus paypal account then sidestepped all responsibility ... I hate them with a vengance! The bullsh!t I was given on the phone was ridculous and they just plain denied their mistake and refused discuss it any further!

I hope you nail their miserable hides to the wall John!

[buzzardkid]

Originally Posted by sojournerphoto

John, sorry about your bad experience.

...snip...

Any one of us is basically irrelevant to the business and the near monopoly created by ebay and Paypal has clearly become very bad for the consumer in more ways than one.

Unless you're also a stock holder of course...


John, sorry about your experience here. I hope it gets sorted out soon and also would like updates on this thread to hear what's going on here!

[ampguy]

Did both the nik store page, and the paypal site show certificates in your browser (might have to click on a lock, for details, depending on browser), like this one (Paypal's will be Verisign, not Thawte):

If not, check for that next time.

[sparrow6224]

Dinosaur spread on toast? That will be the fruits of our long awaited revolution?

[gavinlg]

Both paypal and ebay are the biggest crooks in modern computer based companies. Nuff said.

[Keith]

Originally Posted by gavinlg

Both paypal and ebay are the biggest crooks in modern computer based companies. Nuff said.

+1 ............

[jordanstarr]

...this is why I always bootleg software

[nlubis]

This is just wrong. I hope you get it resolved.
Please let us know the outcome.

[maddoc]

Just my two cents but if you did not receive an email from Paypal within minutes after the transaction was completed and neither company has the transaction in their books (the transaction details MUST appear in your Paypal history) you probably have visited a faked NIK software site with a fake link to a fake Paypal site .... Nevertheless, sorry for your troubles! That really su**s!

[ReeRay]

10-1 it's a fault at the Niks end. Over the last year I've purchased seperately both Dfine and SEFX Pro 2 online and had a major problem with Niks. I attempted to pay on both occasions by credit card and the site refused with "a gateway error". I went via both the Europe and USA site with the same error. I contacted Niks who suggested I remit cash! WTF! After a month (on both occasions) and much ranting from my end they submitted an invoice and a separate arranged link to facilitate payment.
I now have both pieces of software but clearly their site has major discrepancies in accommodating payments.

Persist with Niks - for sure it's at their end.

[fireblade]

Originally Posted by gavinlg

Both paypal and ebay are the biggest crooks in modern computer based companies. Nuff said.

...what else would you expect from bankers

Originally Posted by jordanstarr

...this is why I always bootleg software

absolutely.... i lost all my cyberspace morals once i got screwed....now torrents are my best friend....you name it, i got it

[pakeha]

Originally Posted by emraphoto

I am honestly not overly concerned about my bank getting my money back. I'm due time they will.

What is important here is that two companies (one VERY LARGE one) can act so irresponsibly with a consumers money. Neither company is taking any responsibility for it and the PAYPAL rep (and I suspect he will regret it) has gone so far as telling me, when asked repeatedly, that it is NOT a PayPal transaction and this they have zero responsibility. Both times I explained to him that I have photographs of the PAYPAL interface for payment on the NIK SOFTWARE site.

These corporations seem oblivious to the global groundswell of negative sentiment towards this type of behaviour. It's incredible really. The masses will be burning down the big office tower doors before they clue in.

I have notified official sounding folks in both offices that they have until Monday to sort out a solution before I file a theft charge with the local police and begin submitting articles to the press (who I also work for).

It is a big hassle, your time [ which has a value BTW] is being used up on this.Sucks

But there will be no burning down by the public, they are too apathetic
[ maybe the French will] and divided.The corporations know this.
There is no need to be polite to these outfits from the get - go. Threats and intimidation are all they understand, never speak to anyone on the floor,always tell them you wish to pass on compliments to management, usually gets you through to some clown.
Start an `Paypal sucks' FB page.

[nighstar]

Originally Posted by maddoc

Just my two cents but if you did not receive an email from Paypal within minutes after the transaction was completed and neither company has the transaction in their books (the transaction details MUST appear in your Paypal history) you probably have visited a faked NIK software site with a fake link to a fake Paypal site .... Nevertheless, sorry for your troubles! That really su**s!

+1

if you didn't receive a payment confirmation/receipt email from Paypal and do not have a transaction id then Paypal is more than likely telling the truth when they say your purchase wasn't through them.

go after Nik and tear them a new one.

[Gabriel M.A.]

Originally Posted by tom.w.bn

Yes. Great Idea. But what paypal software should he download? (Assuming, paypal is the one to blame).

Nik software paid for via PayPal. PayPal has no software to download. Nik Software has software to download after you pay with PayPal.

Reminds me of:

- Who's playing?
- Yes.
- Yes is playing?
- No, they played before. The Who is playing.
- That's what I'm asking you.
- I just told you.
- So who is it?
- Yes.

[jtm6]

Originally Posted by fireblade

...what else would you expect from bankers

Unlike in Europe and presumably other places, here in the USA paypal is not considered a bank and is therefore not required to operate under similar regulations. They are just a payment gateway or some BS. This is why they can get away with ripping us off. They can transfer money out of a bank account instantly, but transferring money out of a paypal account into a bank account can take several days or weeks. A friend of mine started a business and chose paypal to handle payments. After a while they froze the account for up to six months due to an "investigation into suspicious activity" but wouldn't explain why. It put her out of business.

One time I sold about a half dozen items on feePay in a month. No problems ever since I created the account in 1999. I have transferred tens of thousands of dollars through the feePal account that feePay forces us to use. Never a problem. They determined they needed to hold MY money for a few weeks but wouldn't explain why. What???? Banks get away with all kinds of things, but nothing compares to paypal. Crooks.

[Gabriel M.A.]

Originally Posted by ReeRay

10-1 it's a fault at the Niks end. Over the last year I've purchased seperately both Dfine and SEFX Pro 2 online and had a major problem with Niks. I attempted to pay on both occasions by credit card and the site refused with "a gateway error". I went via both the Europe and USA site with the same error. I contacted Niks who suggested I remit cash! WTF!

WTF indeed.

I think they think they can get away with it because a sizeable percentage of customers either don't quite grasp "computer stuff" (funny given they're purchasing "computer stuff"), or because people just don't want to be inconvenienced and would rather consider the money lost than "waste" all that time fighting a faceless ghost (ghosts don't steal money, right? Do you have any proof? Ha-ha!)